Find the resources that help healthcare professionals do what they do best — care for Anthem HealthKeepers Plus members.
We value your partnership as an Anthem HealthKeepers Plus provider. That's why we’ve redesigned the provider site to make it more useful for you and easier to use.
Interested in joining our provider network? We look forward to working with you to provide quality services to our members.
Launch Availity Prior Authorization Claims & Disputes Training AcademyHelp our members prepare to renew their Medicaid healthcare coverage and benefits by educating them on what documents are needed to ensure their renewal form is completed accurately. Members can submit their renewal form via web (preferred), phone, fax, mail, or in person.
For questions about eligibility, benefits, authorizations, claims status, and more; log in to Availity Essentials* and select Chat with Payer. For additional support, please use the following resources or contact us if more clarification is needed.
HealthKeepers, Inc. is closely monitoring COVID-19 developments and how the novel coronavirus will impact our customers and provider partners.
HealthKeepers, Inc sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.
The Availity Portal offers healthcare professionals free access to real-time information and instant responses in a consistent format, regardless of the payer.
Find learning opportunities to assist with administering your patient’s health plan using Availity Essentials multi-payer features and payer spaces applications. Use the library of self-paced courses and instructor-led training sessions, available 24/7 at no cost. Be prepared with the knowledge to assist our members.
HealthKeepers, Inc. has a critical incident reporting and management system for incidents that occur in nursing facilities, inpatient behavioral health or HCBS setting (for example, adult day care center, member’s home or any other community-based setting), among other settings.
HealthKeepers, Inc. hosts monthly provider orientation trainings via webinar. These sessions cover information such as provider responsibilities, precertification, claims submission, and more.
Provider News is your source for important news and announcements, including policy updates, prior authorization changes, new product and program offerings, and more.
Search for up-to-date drug information, including hundreds of brand-name and generic medications.
When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New Life SM program, a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.
We work collaboratively with hospitals, group practices and independent behavioral healthcare providers, community and government agencies, human service districts, and other resources to successfully meet the needs of members with mental health, substance use, and intellectual and developmental disabilities.
We look forward to working with you to provide quality service for our members.
©2020 copyright of Anthem Insurance Companies, Inc.
HealthKeepers, Inc. is an independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees.
Availity, LLC is an independent company providing administrative support services on behalf of HealthKeepers, Inc. HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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